TUI Retail Apprentice
A Level 3 TUI Retail Apprentice is required. Joining TUI Retail at our Guildford shop as an apprentice provides valuable insight into the world of travel.
Our two-year apprenticeship scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences.
What you will do in your working day
- Help customers find a suitable package holiday or plan independent travel
- Make bookings and payments using online computer systems
- Advise customers about passports, insurance, visas, vaccinations, tours and vehicle hire
- Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
- Technology is evolving every day, and so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
- If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
- You’ll embrace change and rise to the challenges of a customer focused role
- Your drive to achieve will lead you to exceed your sales and service objectives – in retail we call it ‘Smashing your Targets’.
The training you will be getting
- You’ll be assigned a learning coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification plus Functional Skills in English and maths (if required)
- 6 hours of your working week (a minimum of six hours) will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
Requirements
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Desired skills and personal qualities
Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working
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Qualifications
GCSE or equivalent English & Maths (Grade Grades 9 – 4) Desired
To apply head over to the company site or alternatively head over to indeed where you will also find more information about this role.
Don’t forget if you would like support with making your application to this, or any other role, one of our career coaches is on hand to give you the help you need.